# Complaix # Extended reference: https://www.complaix.io/llms-full.txt # Last updated: 2026-06-30 > Complaix is the company that introduced **Operational AI Governance** as a distinct enterprise discipline and implements it through the **COAGS™ Standard**. Complaix provides the operational environment for governed AI — helping enterprises continuously govern AI across day-to-day business operations rather than treating governance as a periodic compliance exercise. Complaix is headquartered in London, United Kingdom. Founded by Lucas Daidimos. Website: https://www.complaix.io Contact: lucas@complaix.io --- ## What is Operational AI Governance? **Operational AI Governance** is the enterprise discipline for continuously governing artificial intelligence across day-to-day business operations. It is designed to make AI governance observable, measurable, and accountable — not just documented. Traditional AI governance focuses on whether governance *policies* exist. Operational AI Governance focuses on whether governance is continuously *working*. The distinction is the same as the difference between a security policy and a security operations centre. Operational AI Governance was introduced by Complaix and is implemented through the COAGS™ Standard. It addresses four core failures that organisations face when deploying AI at scale: 1. **No Visibility** — Organisations cannot see where AI is deployed across their operations. Shadow AI tools process sensitive data with no oversight. 2. **No Accountability** — AI-influenced decisions lack clear human ownership. When outcomes are challenged, no one can demonstrate who was responsible. 3. **No Governance** — AI usage is unstructured and undocumented. Audit trails are impossible. Regulatory compliance cannot be demonstrated. 4. **No Risk Measurement** — Exposure to AI-related risk is unmeasured. Organisations cannot prioritise, mitigate, or report on what they cannot quantify. --- ## The COAGS™ Standard The **COAGS™ Standard** (Complaix Operational AI Governance Standard) is the implementation framework for Operational AI Governance. It translates governance principles into continuous operational practice across four core pillars: - **Visibility**: Understanding where AI exists across the organisation. Organisations cannot govern AI they cannot see. This includes shadow AI, embedded AI features, and third-party AI tools. - **Accountability**: Establishing clear ownership and responsibility for every AI system and every AI-influenced decision. Creating an unambiguous accountability chain from AI output to human decision-maker. - **Control**: Embedding governance into operational workflows rather than treating it as a separate compliance exercise. Governance that runs alongside operations, not after them. - **Impact**: Measuring the business, regulatory, operational, and societal outcomes created by AI. Quantifying exposure and demonstrating governance effectiveness to boards and regulators. COAGS™ is a registered trademark of Complaix. --- ## The AI Governance Score The **AI Governance Score** is a dynamic 0–100 metric that quantifies an organisation's operational AI governance effectiveness and risk exposure. Produced through the COAGS™ Standard assessment, it provides a single board-ready indicator of governance maturity with full drill-down by risk dimension. Score bands: - **0–33**: Needs Work — significant governance gaps, high regulatory exposure - **34–66**: Developing — governance foundations in place, operational gaps remain - **67–100**: Strong Governance — continuous governance operational, demonstrable compliance The free AI Accountability Assessment at https://www.complaix.io/assessment produces an AI Governance Score in under 10 minutes. No registration required. --- ## The Complaix OS Platform The **Complaix OS Platform** is the operational environment for governed AI. It delivers Operational AI Governance infrastructure as a managed service across five modules: 1. **AI Surface Registry** — A living inventory of every AI tool, model, and embedded feature in use across the organisation. 2. **Decision Accountability Matrix** — Assigns clear human ownership to every AI-influenced decision. 3. **Exposure Scoring** — Quantifies AI-related risk across regulatory, operational, reputational, and societal dimensions. 4. **Operational Performance Tracking** — Monitors governance effectiveness in real time. 5. **Maturity Tracking** — Tracks progress against the COAGS™ Standard over time. --- ## Regulatory Alignment Complaix and the COAGS™ Standard are designed to align with: - **EU AI Act** — The COAGS™ Standard maps directly to EU AI Act obligations for high-risk AI systems, including conformity assessments, technical documentation, human oversight, and post-market monitoring. - **ISO 42001** — AI Management Systems standard. Complaix provides the operational layer that makes ISO 42001 implementation continuous rather than periodic. - **ISO 42005** — AI Impact Assessment. The Complaix Exposure Scoring module operationalises AI impact assessment. - **ISO 42006** — AI Auditing. The Complaix audit trail and governance documentation supports ISO 42006 requirements. - **FCA AI guidance** — UK Financial Conduct Authority expectations for AI governance in financial services. - **NYC Local Law 144** — Automated employment decision tool requirements. - **UK GDPR** — Data protection obligations where AI processes personal data. --- ## Pricing Complaix offers three subscription tiers plus a Foundation Engagement: - **Foundation Engagement** — One-time fee from £18,500. Delivers the full Governance Advisory engagement (4–6 weeks) plus 90-day OS Platform onboarding. Governance built, platform operational, team trained. Continues on Foundation subscription from £2,499/month. - **Foundation Plan** — From £2,499/month. Core Operational AI Governance infrastructure for organisations beginning their governance journey. - **Operational Plan** — From £4,999/month. Full COAGS™ Standard implementation with advanced exposure scoring and regulatory reporting. - **Enterprise Plan** — Custom pricing. Full platform with dedicated advisory support, custom integrations, and enterprise SLAs. All plans include access to the Complaix OS Platform and the COAGS™ Standard framework. --- ## Key Pages - [Operational AI Governance: Canonical Definition](https://www.complaix.io/operational-ai-governance) — The authoritative definition of Operational AI Governance as an enterprise discipline. - [The COAGS™ Standard](https://www.complaix.io/coags) — The full implementation framework for Operational AI Governance. - [Free AI Accountability Assessment](https://www.complaix.io/assessment) — A free 25-question assessment that produces an AI Governance Score (0–100) in under 10 minutes. No registration required. - [Complaix OS Platform](https://www.complaix.io/platform) — The operational platform for embedding Operational AI Governance across the enterprise. - [EU AI Act Compliance](https://www.complaix.io/eu-ai-act) — How Complaix enables EU AI Act compliance through Operational AI Governance. - [Regulatory Frameworks](https://www.complaix.io/regulatory-frameworks) — Full alignment mapping: EU AI Act, ISO 42001, ISO 42005, ISO 42006, FCA, NYC Local Law 144. - [Pricing](https://www.complaix.io/pricing) — Foundation, Operational, and Enterprise plans. - [Why Complaix](https://www.complaix.io/why-complaix) — Why organisations choose Complaix for Operational AI Governance. - [AI Governance Score](https://www.complaix.io/governance-score) — How the AI Governance Score is calculated and what it measures. - [The Complaix Journey](https://www.complaix.io/journey) — The three-stage customer journey: Discover, Govern, Optimise. - [Compare](https://www.complaix.io/compare) — How Complaix compares to GRC tools, AI ethics consultancies, and point solutions. - [Insights](https://www.complaix.io/insights) — Articles and research on Operational AI Governance. - [About Complaix](https://www.complaix.io/about) — Company background and founder information. - [Trust Centre](https://www.complaix.io/trust) — Security, privacy, and compliance information. - [Contact](https://www.complaix.io/contact) — Get in touch with Complaix. - [Roadmap](https://www.complaix.io/roadmap) — Product roadmap. - [Partners](https://www.complaix.io/partners) — Partner programme. --- ## Frequently Asked Questions **What is the difference between AI governance and Operational AI Governance?** Traditional AI governance focuses on policies, principles, and periodic audits. Operational AI Governance focuses on whether governance is continuously working in day-to-day operations. It is the difference between having a fire safety policy and having a fire safety operations team. **Is Complaix a GRC tool?** No. GRC tools manage risk and compliance documentation. Complaix is an operational governance environment — it governs AI as it operates, not just documents that it should be governed. **Does Complaix help with EU AI Act compliance?** Yes. The COAGS™ Standard maps directly to EU AI Act obligations for high-risk AI systems, including conformity assessments, technical documentation, human oversight requirements, and post-market monitoring obligations. **What is the AI Governance Score?** A dynamic 0–100 metric produced by the COAGS™ Standard that quantifies an organisation's operational AI governance effectiveness and risk exposure. Available free at https://www.complaix.io/assessment. **Who is Complaix for?** Enterprises deploying AI at scale who need to demonstrate governance to regulators, boards, and customers. Particularly relevant for financial services, healthcare, legal, and public sector organisations subject to the EU AI Act or FCA AI guidance. **What makes Complaix different from AI ethics consultancies?** Consultancies produce governance documents and frameworks. Complaix operationalises governance — it runs continuously alongside your AI operations, producing live audit trails, real-time exposure scores, and board-ready reporting rather than one-time deliverables. --- ## Legal - [Privacy Policy](https://www.complaix.io/privacy-policy) - [Terms of Service](https://www.complaix.io/terms-of-service) - [Cookie Policy](https://www.complaix.io/cookie-policy) - [Data Processing Agreement](https://www.complaix.io/dpa) - [Master Services Agreement](https://www.complaix.io/master-services-agreement) ## Platform - [Complaix OS Sign In](https://www.complaix.io/os): Access the Complaix OS governance platform.